What is a new conversation in the Intercom?
In the Intercom, a new conversation refers to initiating a chat or messaging thread with a customer.
A new conversation can be started through various channels in Intercom, such as live chat, messaging, or automated messages.
Starting a new conversation allows businesses to proactively reach out to customers and initiate a dialogue with them, whether for customer support, sales, or check-in to see how they're doing. Businesses can build stronger customer relationships and provide better support by starting new conversations.
How do new conversations in the intercom help to improve customer satisfaction?
Here are a few ways how businesses can use new conversations in Intercom to improve customer satisfaction and increase efficiency
Customer support: Use new conversations in Intercom to proactively reach out to customers and address any issues or concerns they may have. This feature can reduce response times and improve customer satisfaction.
Sales: Use new conversations to initiate personalized sales conversations with customers and upsell to satisfied customers.
Customer engagement: Use new conversations to check in with customers and see how they're doing or to offer personalized recommendations based on their interests and past interactions.
Customer feedback: Use new conversations to gather customer feedback and improve your product or service.
Businesses can build stronger customer relationships and provide better support by starting new conversations on Intercom.
Best practices for starting new conversations on the Intercom:
Here are some best practices for starting new conversations in the Intercom:
Be proactive: Don't wait for customers to reach out to you – reach out to them first. Reaching out first can be especially effective for reengaging inactive customers or upselling to satisfied customers.
Personalize your conversation starters: Use the customer's name and tailor the conversation to their needs and interests. Personalizing conversations helps to build a stronger relationship with the customer and show that you value their business.
Clearly state the purpose of the conversation: Make sure to let the customer know why you're reaching out and what you'd like to discuss. Stating the talk's purpose will help set the right expectations and keep the conversation on track.
Use a friendly and helpful tone: Customers are more likely to engage in a conversation if they feel respected.
Ask open-ended questions: This will encourage the customer to share more information and keep the conversation going.
Actively listen to the customer's responses: Pay attention to what the customer is saying and show that you are interested in their feedback and concerns.
By following these practices, you can effectively start new conversations in Intercom and build stronger relationships with your customers.